NOW Jewelry is available to shop online during all hours of the day! Regular business hours for shipment and customer service are: Monday - Friday: 9AM - 5PM PST. We are closed for all major US federal holidays.

Yes, NOW Jewelry strongly commits to operating in an ethical and socially responsible manner. This pertains not only to our treatment of suppliers and craftsmen, but also to safe working conditions and environmental trade practices.

We are happily based in San Francisco, the heart of the West Coast!

We are best reached at hello@nowjewelrystore.com. All inquiries are answered within 24 hours.

All domestic US orders are shipped and tracked with USPS First Class. Delivery in 5-7 business days. We also offer priority shipping, which is 3-5 business days.

Yes, all international orders are shipped and tracked with DHL. Delivery in 5-11 business days.

All orders come with a shipping update in an email that contains your tracking #. Please contact us if you did not receive it.

We always offer free returns and exchanges within 60 days of purchase. Please contact us to start the process!

Yes, absolutely! Our pieces are designed and meant for everyday wear.

With proper care, NOW Jewelry can last a really long time! We compiled a list of things to keep in mind here.

Gold plated, silver, and rose gold plated pieces have a brass base. Our selection also includes 925 sterling silver, gold vermeil, and stainless steel.

Our sizes currently run true from US 5-10. If you are in between sizes, we suggest going to the nearest one up.

We pride ourselves on very extensive customer support coverage. Within 60 days, we cover you with reshipments, refunds, exchanges, or store credit. This covers anything you can possibly imagine from lost packages, return to sender, wrong items, etc.

No worries! We totally understand that things happen. Reach out to us here as we always cover for you issues like these.

It's okay! Please reach out to us here ASAP. We will attempt to get this corrected for you prior to shipment.

Not a problem! We will do our best to change the size or color upon request if the order hasn't gone out yet. Please reach out to us here.